Location

Virtual

Start Date

1-3-2024 8:00 AM

End Date

1-3-2024 3:30 PM

Keywords:

california; orange

Description

Background:

Triage is the process of sorting and prioritizing patients requiring medical treatment. A primary goal is to identify high-risk or life-threatening situations. Emergency Severity Index (ESI) is a validated method to assign an acuity level from Level 1 (emergent) to Level 5 (non-urgent). ESI handbook states competency is vital to the success and accuracy of the ESI tool & requires periodic assessment of RNs participating in triage. The Emergency Nurses Association (ENA) reports only 60% accuracy in assigning acuity.

Aim:

The aim of this evidence-based practice project was to determine compliance with triage standards and provision of initial care before and after an educational update.

Approach:

Audited EHR for ESI Level 4 patients who required admission to hospital to identify accuracy of assigned acuity and provision of immediate care. Audits completed monthly for September 2022 –December 2022. Focused on over/under triaged and implementation of Triage Standardized Procedure. Audits compiled January 2023. Intervention: Results of audit data shared with staff in February 2023. Provided additional education on ESI acuity assignment in February 2023 to improve acuity accuracy and encourage use of nurse-initiated orders (NIOs). Continued audits post intervention monthly for March 2023 –June 2023.

Results:

SJO ECC baseline acuity accuracy of ESI Level 4 patients who required admission was 44%. 100% of inaccurate ESI Level 4 patients who required admission were ‘under-triaged’. 4-month post education saw increase to 60% average accuracy of identifying ESI Level 4 patients who required admission, with highest accuracy in June 2023 at 80%.

Conclusion:

Education and feedback from audits lead to improvement in ESI accuracy. Provider in Triage during high census times may reduce use of NIOs.

Implications for practice:

New RNs need support to ensure accurate acuity assignment and use of NIOs. Periodic re-education for triage is necessary for ensuring high accuracy and implementation of care.

Specialty

Nursing

Included in

Nursing Commons

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Mar 1st, 8:00 AM Mar 1st, 3:30 PM

Triage Re-Education: Impact on Accuracy of Acuity and Care Provision

Virtual

Background:

Triage is the process of sorting and prioritizing patients requiring medical treatment. A primary goal is to identify high-risk or life-threatening situations. Emergency Severity Index (ESI) is a validated method to assign an acuity level from Level 1 (emergent) to Level 5 (non-urgent). ESI handbook states competency is vital to the success and accuracy of the ESI tool & requires periodic assessment of RNs participating in triage. The Emergency Nurses Association (ENA) reports only 60% accuracy in assigning acuity.

Aim:

The aim of this evidence-based practice project was to determine compliance with triage standards and provision of initial care before and after an educational update.

Approach:

Audited EHR for ESI Level 4 patients who required admission to hospital to identify accuracy of assigned acuity and provision of immediate care. Audits completed monthly for September 2022 –December 2022. Focused on over/under triaged and implementation of Triage Standardized Procedure. Audits compiled January 2023. Intervention: Results of audit data shared with staff in February 2023. Provided additional education on ESI acuity assignment in February 2023 to improve acuity accuracy and encourage use of nurse-initiated orders (NIOs). Continued audits post intervention monthly for March 2023 –June 2023.

Results:

SJO ECC baseline acuity accuracy of ESI Level 4 patients who required admission was 44%. 100% of inaccurate ESI Level 4 patients who required admission were ‘under-triaged’. 4-month post education saw increase to 60% average accuracy of identifying ESI Level 4 patients who required admission, with highest accuracy in June 2023 at 80%.

Conclusion:

Education and feedback from audits lead to improvement in ESI accuracy. Provider in Triage during high census times may reduce use of NIOs.

Implications for practice:

New RNs need support to ensure accurate acuity assignment and use of NIOs. Periodic re-education for triage is necessary for ensuring high accuracy and implementation of care.