What Health Care Leaders Can Learn From Amazon

Amy Compton-Phillips, Providence St. Joseph Health
Goran Henricks

Presentation at the Institute for Healthcare Improvement (IHI) National Forum on Quality Improvement in Health Care. December 11, 2018, Orlando, FL.


What if Amazon Ran Healthcare?

Leading change in the internet economy takes different thinking and skills then those that got us the healthcare miracles we have today. Tech companies learned they needed to perfect the product, get serious about costs, remove friction, control the last mile, and accelerate careers to disrupt their industry. Healthcare leaders, and the systems they run, can use the same concepts to re-think our entrenched care models of today. Design thinking coupled with a scrupulous focus on value can help create the nimble systems we all want to work (and receive care) in. Learn how to go from idea to action in this interactive, energizing session.