Q&A: Why Providence Health wants you to use its Covid-19 triage chatbot

Publication Title

Advisory Board: IT Forefront

Document Type

Article

Publication Date

3-26-2020

Keywords

2019-nCoV

Abstract

Providence Health, the Renton, Washington-based health system that admitted the first COVID-19 patient, is now leading the way in using digital and telehealth strategies to assess and triage cases. Advisory Board's Virginia Reid and Taylor Hurst recently spoke with Sara Vaezy, Providence's Chief Digital Strategy Officer, to learn how the system adapted its chatbot to assess and triage patients—and how the system wants to help peer organizations do the same.

Specialty

Infectious Diseases

Specialty

Health Information Technology

Specialty

Telemedicine


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