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Publication Date

12-2018

Disciplines

Health and Medical Administration | Medicine and Health Sciences | Nursing

Abstract

Swedish Edmonds 3 year journey to optimize hospital flow by opening a Service Operations Center – flow management hub.

Notable improvements included:

  1. Patient visit times decreased 27 minutes per patient
  2. Emergency department (ED) admit times decreased 68 minutes per patient
  3. Boarding hours decreased 20%.

Specialty/Research Institute

Quality

Specialty/Research Institute

Health Care Administration

Specialty/Research Institute

Emergency Medicine

Conference / Event Name

Institute for Healthcare Improvement (IHI) Forum on Quality Improvement in Healthcare

Location

Orlando, FL, United States

Comments

Storyboard presentation

Service Operations Center Improves Hospital Flow and Reduces ED Boarding!

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